| Frequently Asked Questions
Pre-Sales Questions
What is Hosting?
What kind of connection to the
Internet does Blue Dolphin Networks have?
Who is Blue Dolphin Networks?
Can I host multiple websites?
What do I need to host a web site
with Blue Dolphin Networks?
When can I update my web site?
Can I track how many people visit
my site?
Do you offer referral logs?
Can I run adult/pornographic web
sites?
Do I have to sign a contract?
Do you have a 30 day money back
guarantee?
What Platform does Blue Dolphin
Networking use?
Do we offer technical support 24
hours a day, 7 days a week?
Does Blue Dolphin Networks support
Microsoft FrontPage?
Setup/Configuration Questions
What is our namserver information?
How do I access my web site before
my DNS settings propogate?
Where do I upload my web site?
What are all the files and
directories I see when I begin a ftp session to my site?
How do I access my control panel?
How do I access my webmail?
What are my e-mail settings?
Pre-Sales Questions
What is Hosting?
In
order to own a web site visible to everyone on the World
Wide Web, you must rent or purchase a server which has a
full-time connection to the Internet. Our servers are
located in a climate controlled network center which has
multiple Internet connections, a battery backup system
and diesel generators on standby.
What kind of connection to the
Internet does Blue Dolphin Networks have?
Our network is supported by
10 tier one backbone providers with at least 1Gbps or
greater uplink
including UUNET, Level3, AboveNet, InterNAP, Genuity and over 300 peering points and
transit providers spanning three countries within North America and
Europe.
Should any connection
fail, the other connections automatically take over.
Who is Blue Dolphin Networks?
We are a US corporation based in the State of Hawaii. We
have a wide range of technical experts to support your
business.
Can I host multiple websites?
Yes, users of the professional plan can host multiple
websites. Each site will count towards your total
bandwidth and hard drive space and each site will have
it's own control panel.
What do I need to host a web
site with Blue Dolphin Networks?
All you need is a web browser. If you are viewing this
web site, you have all that you need.
When can I update my web site?
You can access your web site 24 hours a day, 7 days a
week.
Can I track how many people
visit my site?
Yes, we offer Awstats and Webalizer - two powerful site
statistics programs which shows hourly, daily, and
monthly charts of your site visitors.
Do you offer referral logs?
Yes, referral logs show you which domains are referring
visitors to you site. These are helpful in determining
which marketing plans are most successful.
Can I run adult/pornographic web
sites?
No, we do not support pornographic sites.
Do I have to sign a contract?
No, you may host on a monthly basis.
Do you have a 30 day money back
guarantee?
Yes
What Platform does Blue Dolphin
Networking use?
We use Linux.
Do we offer technical support
24 hours a day, 7 days a week?
Yes, we offer 24 x 7 x 365 online support via
e-mail to our help desk. Phone support is available
during normal business hours.
Does Blue Dolphin Networks
support Microsoft FrontPage?
Yes, you have the ability to install and uninstall
FrontPage extensions from your control panel.
Setup/Configuration Questions
What is our nameserver
information?
Primary Server Name: ns1.bluedolphinnetworks.com
Primary Server IP: 66.29.47.252
Secondary Server Name: ns2.bluedolphinnetworks.com
Secondary Server IP:
66.29.47.253
How do I access my web site before
my DNS settings propagate?
You will receive a welcome e-mail containing the IP
address and username assigned to your account. Use the
IP address instead of your domain followed by /~username
until the DNS settings have propagated throughout the
World Wide Web (usually 24-48hours). For example:
http://66.29.47.253/~username
Where do I upload my web site?
You need to upload files pertaining to your website to
your "public_html" directory inside the root of your
account. Files uploaded above your "public_html"
directory, such as in the root of your account or in
your "public_ftp" directory will not be available on
your website. Note that the "www" folder is actually a
link to the "public_html" directory.
What are all the files and
directories I see when I begin a ftp session to my site?
Upon logging into your account you will be in the "root"
directory of your web hosting account. You will see
several miscellaneous files and directories which are
important to the operation of your site and e-mail. Do
not alter any of these files or directories except the
contents of "public_html" and "public_ftp".
The "public_html" directory contains all files related
to your web site. This is where you should upload all
files related to your web site.
The "public_ftp" directory contains all files that you
would like anonymous ftp users to have access. Anonymous
File Transfer Protocol allows the public to log into
your FTP directory with a common login (anonymous@yourdomain.com
and any password (usually the person's e-mail address is
used as the password).
How do I access my control panel?
http://www.yourdomain.com/cpanel
How do I access my webmail?
You can access it through your control panel or directly
by entering:
http://www.yourdomain.com/webmail/
What are my e-mail settings?
Username: your assigned username (see welcome letter)
Password: your assigned password (see welcome letter)
POP Server Address: mail.yourdomain.com
SMTP Server Address: mail.yourdomain.com
|
